Your Data is Yours
We thank you for allowing us to participate in your healthcare journey, but we understand the importance of privacy and necessity of trust. We’re committed to earning your trust by exercising complete transparency into if, how, and when we collect or use information about your health. We are fully compliant with HIPAA guidelines and have implemented safeguards to ensure the secure handling of Patient Healthcare Information (PHI).
Our mission is to serve as a helping hand in optimizing your health. We’re continuing to build devices and software that allow you to take care of yourself and the world around you. We’re also committed to helping the medical community devise the best solutions for patients around the globe. In doing so, we will continue to abide by our core privacy and security principles that guide our mission today.
In a data-driven world, we make sure to keep full transparency in our processes, for example:
1. We will always be transparent about the data we collect and why.
2. We will never share your personal information with anyone to whom you have not granted permission.
3. We will encourage you to review, move, or delete your data as needed.
We also recognize, as we hope you do too, that the evolving medical field can only progress with real-world evidence. We deliver information on real-world medication interactions to advance drug therapy schedules and treatment plans in order to provide you better care. We will never collect and use your personal information for direct retargeting from advertisers or anyone not directly granted permission to participate in your care. All of our connected devices and services will be used exclusively for your benefit across all platforms. Should you have remaining questions or comments regarding your privacy and health information security, please reach out to us at info@patchrx.io.
We want you, your family, and those who are assisting you in your health to feel comfortable using our devices and services. We also recognize that we’re a guest in your home and your life, and we respect and appreciate that invitation. Technology in home health is dynamic and evolving, so we’ll approach our work with humility, open-mindedness, and an eagerness to learn and adapt.
The Steps We Take For Your Privacy
1. Nurse Training: PatchRx provides specialized training to nurses to ensure they understand the importance of data privacy and security. Training includes topics such as the importance of protecting patient information, understanding HIPAA regulations, encryption techniques, and secure data transmission.
2. Encrypted CPUs: PatchRx uses encrypted CPUs to protect patient information from being accessed by unauthorized individuals. All data is encrypted and stored securely on the CPUs, ensuring that only authorized personnel have access to the data.
3. Data Sharing Limitations: PatchRx limits the sharing of patient information to only those individuals who need the information to provide care. All data is only shared on a need-to-know basis and with strict permission. PatchRx also requires that all staff members adhere to strict data privacy policies.
PatchRx Privacy Policy
Last modified: 4/24/23
Patch Technologies, Inc. (“PatchRx,” “we,” “us,” “our,” and other similar pronouns) is committed to protecting the confidentiality of protected health information (“PHI”) that we create, receive, maintain, and transmit on behalf of health care providers. Such PHI is subject to requirements under the Health Insurance Portability and Accountability Act and its implementing regulations (collectively, “HIPAA”). In addition, because we are a business associate under HIPAA, we may only use PHI as permitted or required by our business associate agreements with health care providers and their Notices of Privacy Practices. We recommend that you review your health care provider’s Notice of Privacy Practices to learn more about how they use and disclose PHI.
This Privacy Policy describes how PatchRx collects, uses, and discloses your PHI. This Privacy Policy applies to PatchRx’s medication compliance monitoring products and services provided for or on behalf of health care providers and PHI collected through the use of such products and services, including our mobile application or website application (the “Services”). This Privacy Policy does not apply to information that we collect through any other services, applications, or websites. This Privacy Policy also does not apply to the practices of any third parties, including health care providers.
Please review these terms carefully before using the Services. By using the Services, you acknowledge the practices and policies outlined in this Privacy Policy and agree that we may collect, use, and disclose your information as described in this Privacy Policy.
A. What We Mean by “PHI”
For purposes of this Privacy Policy, “PHI” means any information that:
• We collect or receive on behalf of a health care provider;
• Identifies you or reasonably can be used to identify you; and
• Relates to your past, present, or future physical or mental health or condition; the provision of health care to you; or the past, present, or future payment for the provision of health care to you.
B. Information That We Collect From and About You
1. Information Directly Provided to Us
We may collect certain information that you and/or your health care providers provide directly to us, including:
• Name
• Date of birth
• Address or location information
• Contact Information such a phone number
• Email address
• Information and identifiers regarding your mobile device or other device that you use to access our Services
• IP address
• PatchCap and Gateway device identifiers, such as serial number and MAC address
• Gateway device identifiers, such as IMEI number
• Health-related information (e.g., patient health conditions, medications, health care providers, insurance providers, nurse monitoring call history and notes, medical record, and patient feedback notes)
2. Information That We Collect Automatically
When you access or use the Services, the Services automatically collect or create the following information: logs for medication events related to PatchCaps or Gateway devices, derived compliance calculation per prescription, logs of medication events and prescription bottle openings, per prescription, and certain aggregate statistics for compliance.
C. How We Use Your Information
We may generally use your PHI as permitted or required under:
• HIPAA;
• Our business associate agreements with health care providers in order to help them provide health care services to patients and to fulfill our contractual obligations to them; and
• Our health care provider customers’ Notices of Privacy Practices.
For example, this may include but is not limited to the following:
• Activities related to monitoring patient compliance (e.g., calling patients and gathering wellness or health information to correlate with their medication adherence);
• The management and administration of PatchRx, including related data analysis;• Evaluate clinical efficacy of medication and generate efficacy reports;
• As required to fulfill PatchRx’s legal responsibilities;
• Data aggregation activities; and
• De-identification such that the information is no longer PHI subject to HIPAA.We may also use your PHI for other purposes if you provide express authorization for us to do so.
D. How We Share Your Information
We may generally disclose PHI as permitted or required under:
• HIPAA;
• Our business associate agreements with health care providers in order to help them provide health care services to patients and to fulfill our contractual obligations to them; and
• Our health care provider customers’ Notices of Privacy Practices.
For example, this may include but is not limited to the following:
• To your health care provider(s) to help them provide health care services to you and to fulfill our contractual obligations to them;
• To the extent necessary for service providers that support our business and are contractually obligated to keep PHI confidential;
• The management and administration of PatchRx;
• Where we reasonably believe that such disclosure is necessary to protect your safety or the safety of others, to protect our rights or property, to address fraud, or to address a security or technical issue;
• As part of a transaction or as part of the process leading up to a transaction (e.g., due diligence) in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of PatchRx’s assets; and
• As required by law and as necessary to comply with an applicable law, regulation, legal process, or government request.
We may also disclose PHI to other parties if you provide express authorization for us to do so.
E. Security and Processing
We have implemented reasonable and appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI that we create, receive, maintain, or transmit on behalf of health care providers.
F. Your Rights
Under HIPAA you have certain rights such as the right to access your own PHI in a designated record set. If you would like to exercise any such rights, please contact your health care provider directly.
G. How to Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practices generally, please contact us at legal@patchrx.io.
H. Modifications
We may change this Privacy Policy from time to time. If we do, we will post the revised Privacy Policy on this page and update the “Last Modified” date at the top. Unless otherwise noted, all changes are effective when posted. By continuing to access or use the Services following notice of such changes, you acknowledge such changes and agree to be bound by their terms and conditions.
PatchRx Privacy Policy
Last modified: 5/5/24
This Privacy Policy describes how Patch Technologies, Inc. (“PatchRx,” “we,” “us,” “our,” and other similar pronouns) collects, uses, and discloses Personal Information and your rights with respect to such information. This Privacy Policy applies to PatchRx’s website at patchrx.io (the “Site”). This Privacy Policy does not apply to information that we collect through any of our products or services, mobile applications, website applications, or other websites. This Privacy Policy also does not apply to the practices of any third parties, which have their own privacy policies. We encourage you to read their privacy policies to learn more about how they collect and process your information.
Please review these terms carefully before using the Site. By using the Site, you acknowledge the practices and policies outlined in this Privacy Policy and agree that we may collect, use, and disclose your information as described in this Privacy Policy.
A. What We Mean by “Personal Information”
For purposes of this Privacy Policy, “Personal Information” means any information that relates to an identified or identifiable individual, including as such term is defined in the applicable law.
B. Information That We Collect From and About You
1. Information That You Directly Provide to Us
We collect limited information that you directly provide to us through the Site, such as contact information (e.g., email address).
2. Information That We Collect Automatically When you access or use the Site, we may collect information automatically, such as information collected by browsers, IP address, and device information. We do not use cookies.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
C. How We Use Your Information
We may generally use Personal Information collected through the Site to provide access to the Website, comply with legal obligations, send you communications, and otherwise respond to your requests, comments, and questions, subject to applicable legal restrictions.
D. How We Share Personal Information
We may generally share Personal Information collected through the Site as follows, subject to applicable legal restrictions:
· To subsidiaries and affiliates;
· To the extent necessary for service providers that support our business and are contractually obligated to keep Personal Information confidential (examples of such third parties include website hosting providers, information hosting providers, customer support providers, communications vendors, and various other IT service providers);
· As necessary to comply with an applicable law, regulation, legal process, or government request;· Where we reasonably believe that such disclosure is necessary to protect your safety or the safety of others, to protect our rights or property, to address fraud, or to address a security or technical issue;· As part of a transaction or as part of the process leading up to a transaction (e.g., due diligence) in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of PatchRx’s assets; and
· To other parties in accordance with your consent.We do not sell your Personal Information to any third parties without your consent.
E. Security and Processing
We use reasonable safeguards to protect Personal Information under our control. However, no method of transmission or electronic storage is fully secure, and we cannot guarantee absolute security.Note that data privacy laws vary across jurisdictions. By accessing or using the Site, you consent to the processing of information in the United States or other countries in which PatchRx, its affiliates, or its service providers maintain facilities.
F. Retention
We will not store Personal Information for longer than necessary for our legitimate business purposes.
G. Children’s Privacy
The Site is not intended for children under the age of 13, and we do not knowingly solicit, collect, sell, or process any information from anyone we know to be under the age of 13.
H. “Do Not Track” Signals
We do not track customers over time and across third-party websites to provide targeted advertising and therefore do not respond to “Do Not Track” signals. We do not disclose personal information to third parties for their direct marketing purposes.
I. How to Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practices generally, please contact us at legal@patchrx.io
J. Modifications
We may change this Privacy Policy from time to time. If we do, we will post the revised Privacy Policy on this page and update the “Last Modified” date at the top. Unless otherwise noted, all changes are effective when posted. By continuing to access or use the Site following notice of such changes, you acknowledge such changes and agree to be bound by their terms and conditions.
Frequently Asked Questions
We are dedicated to promoting better medication adherence for patients at pain management and psychiatric clinics.
At the core of our mission is the patient: we understand the complexities inherent within prescription treatment regimens, and provides personalized and compassionate support for each patient’s medication management journey.This company was founded in response to personal tragedy and hardship resultant from non-adherence, and an awareness of a growing need for more transparency and support in medication management.
Our mission is to reimagine the patient experience of taking a prescription medication through better technology and personalized care. In this process, we expect two things to occur: a gradual, positive shift in the culture surrounding medication use to become one of empowerment and transparency, and for future generations to think of hospitalizations and poor health outcomes resulting from medication nonadherence as an absurd notion.
We're happy you're here, we hope we can make a positive difference in your health.
Radical compassion is one our guiding principles, meaning we operate with compassion towards others in an all-encompassing way - nothing is excluded. In the development of our product and the communications we have with patients and others, we utilize this inner imperative to change reality in order to alleviate the pain of others. This state involves a strong sense of social responsibility and a desire for common good.
In healthcare, we think it's imperative to truly improving patient care.
PatchRx works with you and your provider to ensure you are being delivered the perfect care regimen for your health. Our trained nursing team works with you over the course of your care regiment to deliver you insight into how you're taking medication, how to reduce your pain or symptoms, and how we can work together to improve your overall health. Our goal is to help you think less about your health and provide you service and care to get you back to living your life as you want.
Our smart pill bottle caps monitor when you take your medication and store that information securely which is then passed on to our nurses. Our nursing team is trained to use this information solely for your benefit, to provide you information on how you can live a healthier life. Our nursing team is also there to support if you do not feel your medication is adequately alleviating your symptoms or having unintended negative side effects. Think of us as a complimentary service to your provider.
Contact us with any questions
We understand that the security of your personal information is a top priority. If you have any concerns about your privacy or would like access to your records, please don't hesitate to contact us. We are committed to ensuring that your personal information is secure and that you have full control over how it is used. Thank you for trusting us with your health care needs.